## Job Description
Provide professional and courteous customer support in
Russian and/or Ukrainian and English
.
Assist customers with inquiries and provide clear, accurate, and timely resolutions.
Maintain high standards of customer satisfaction, quality, productivity, and punctuality.
Follow company policies, SOPs, and data security/confidentiality guidelines.
Participate fully in required training, quizzes, and live certification exams.
Proactively apply feedback and continuously improve performance.
## Qualifications
Fluent in Russian and/or Ukrainian and English.
Previous customer service/support experience preferred.
Excellent verbal and written communication skills.
Strong customer-focused and professional approach.
100% attendance and strong punctuality are required.
Ability to successfully complete all training and certification requirements.
Quiet and reliable remote workspace with a stable internet connection.
Company-compliant Windows or macOS device:
Windows 11 Pro, version 25H2 or newer
macOS Sequoia/Tahoe or newer
Working webcam and microphone.
Ability to consistently meet performance targets, including CSAT 90.5%+, QA 90%+, CPH 6+, Occupancy 80%+ and Punctuality 95%+.
## Additional Information
Fully remote opportunity
Must be able to work any shift as determined by business needs
## Company Description
An enterprise client is seeking Bilingual Customer Service Specialists to support their growing international customer base. The ideal candidate is fluent in
Russian and/or Ukrainian and English
, with strong communication skills, a professional attitude, commitment to punctuality and delivering high-quality customer experiences.