About the Company & Role
A growing B2B tech company with a global customer base is hiring a Senior CSM to own a portfolio of strategic international accounts.
You'll own the relationship end to end: onboarding through renewal, retention and expansion, and the revenue that comes with them.
What you'll do
• Own a portfolio of high-value global accounts across their full lifecycle.
• Act as your customers' strategic advisor - understand their business goals and help them hit measurable growth.
• Lead the commercial conversations: renewals, upsells, cross-sells.
• Monitor account health and kill retention risks before they land.
• Work with Product, Marketing, Operations and Sales, and bring the customer's voice back inside.
What you need
• 5+ years in Customer Success or Account Management, B2B.
• Strategic or enterprise accounts with global clients.
• Real commercial ownership - renewals, upsell, cross-sell.
• Comfortable with executive stakeholders and complex relationships.
• Analytical: turns data into decisions.
• Native-level English, written and spoken.
• AdTech, mobile or digital marketing background - Nice to have