We are looking for a hands-on Technical Consultant to provide specialist analytics and data support to Customer Support and, where appropriate, other customer-facing teams.
The consultant will act as the escalation point for customer questions and issues involving metrics, data, reporting, and account configuration. They will investigate problems directly, communicate findings clearly, implement custom metric requirements where appropriate, and work with Analytics, Product, or Development teams when an issue requires deeper technical involvement.
This is a practical troubleshooting role combining SQL and analytics expertise with strong customer-support communication. It is not primarily a dashboard-building or business-reporting position.