**PassportCard Labs is where innovation meets impact.** As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?
**PassportCard Labs is looking for an experienced Technical Support Specialist for internal user support.**
The role includes fast, effective handling of technical issues alongside maintaining a high standard of service. We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment.
**Responsibilities:**
• Providing front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.
• Diagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.
• Managing tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.
• Collaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.