BIScience is seeking for a Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.
We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.
**Responsibilities:**
• Serve as the main point of contact for customer sales and technical requests.
• Own and actively manage an assigned book of business, driving deeper adoption and expanded use of BIScience solutions across each client account.
• Identify and pursue growth opportunities to drive revenue expansion.
• Facilitate new account setups and ongoing user management.
• Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.
• Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.